Available for US locations only. There will be a surcharge of $25 for shops in Alaska, Hawaii, and Puerto Rico. We are not able to offer Nevada shops as we must use an outside vendor for that state due to their Private Investigator laws.
How to choose your subscription
Subscription options:
Choose if you would prefer to pay-per-shop (Option 1) or choose an annual pre-paid plan (Option 2) for both a savings benefit as well as the benefit of insights over time.
Then you simply choose the frequency you would like to have your locations shopped. You can choose to have 1 shop monthly, or 1 shop every two weeks.
You can modify or cancel your subscriptions anytime. There is no obligation. Subscriptions are renewed automatically. Learn more about subscriptions here.
Getting Started
After purchase, you will receive a welcome email which will include templates to fill out the addresses of all the locations you purchased a shop for, and emails for everyone that should have access to the reporting results. Once the shop has been completed and processed, you will be sent the results via email.
Receiving the Results
The time periods for receiving results are slightly different for a pay-per-shop and an annual pre-paid shop.
For a pay-per-shop subscription, your shop time period will take place between the day you made the purchase and the day before your subscription is set to renew, based on the frequency you selected (monthly or every 2 weeks). For example, if you purchased a monthly shop on October 9th, you can expect your location(s) to be shopped and receive results in the time period of October 9th - November 8th.
For an annual pre-paid subscription, your shop time period for a monthly shop will take place between the first day and last day of the month following the month that you purchased the subscription. For example, if you purchased a pre-paid plan with monthly shops on October 9th, you can expect your location(s) to be shopped and receive results in the time period of November 1st - November 30, and so on for each of the pre-paid shop time periods. The same concept applies for a pre-paid plan with shops every 2 weeks, but with the month being divided up into two halves.
There are factors that cause the variation of completion within the time period, such as receiving the approved filled out forms from your welcome package in a timely manner. We also need to determine the best shoppers, verify their availability, and educate them about the shop requirements. Your specific geographical location(s) will also affect this – those in outlying/rural may take longer.
About our mystery shoppers
For each mystery shop you purchase, a trained and certified Market Force mystery shopper from our network of 400,000 members across North America will complete a shop at the location you have specified. A shop is a series of observations that our shopper makes from a standardized questionnaire, designed and optimized for each industry through the knowledge we've gained from developing and running programs for some of the world's largest businesses.